Disputes Policy

In the event of a dispute, the consumer can appeal to an Alternative Dispute Resolution Body.

CNIACC – National Centre for Information and Arbitration of Consumer Disputes
Law Faculty of the Universidade Nova de Lisboa
Campus de Campolide, 1099-032 Lisboa
Tel: 213 847 484
E-mail: cniacc@unl.pt
Web: www.arbitragemdeconsumo.org

Contracts signed in the Lisbon Metropolitan Area
Rua dos Douradores , 116 2º – 1100-207 Lisboa
Tel: 218 807 030 / 218 807 038
Email: jurídico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragem.pt

Directorate-General for Consumer Affairs
Praça Duque de Saldanha, n.º 31 1069-013 Lisboa
Tel: 21 356 46 00
Telecopy: 21 356 47 19
Email: dgc@dg.consumidor.pt
Web: www.consumidor.pt / www.facebook.com/dgconsumidor

More information on the Consumer Portal www.consumidor.pt.

You can download the Alternative Dispute Resolution document here.